Refund Policy

1. Confirm Price and Availability Before Payment

Prices and stock availability for Metin2 Yang and Won can change frequently. Customers should contact BruderYang before making a payment to confirm the current price, requested amount and availability.

2. Refunds When Stock Is Unavailable

If BruderYang receives payment for an order but subsequently cannot provide the requested Yang or Won because the required stock is unavailable, the customer will be eligible for a refund of the affected payment.

In such circumstances, we will contact the customer through the available support channel and arrange the refund using the applicable payment method or another mutually appropriate method where necessary.

3. Completed Deliveries

Once Metin2 Yang or Won has been successfully delivered to the character or account information provided by the customer and the delivery has been completed, the transaction is generally considered fulfilled.

Because virtual currency is delivered digitally and can be transferred, used or spent in-game after delivery, refunds following a successfully completed delivery are generally not available.

If you believe that a delivered order contains an error or that the agreed amount was not received, contact our support team as soon as possible so that the transaction can be reviewed.

4. Incorrect Customer Information

Customers are responsible for providing accurate information required for delivery, including the correct character and server information.

If an incorrect character, server or other delivery detail is provided, customers should contact BruderYang immediately.

If the order has already been delivered to the information provided by the customer, we may not be able to recover or replace the delivered virtual currency.

5. Payment Reversals and Unauthorized Payments

Customers should only make payments using a payment method they are authorized to use.

Unauthorized payments, fraudulent transactions, payment reversals or chargebacks may result in an order being suspended while the transaction is investigated.

BruderYang reserves the right to request reasonable information necessary to verify a payment or investigate suspected unauthorized transactions.

6. Payment Provider Refunds

Depending on the payment method used, the processing and timing of a refund may depend on the relevant payment provider.

Payment providers such as PayPal, banks, cryptocurrency services or other third-party payment platforms may apply their own processing procedures, requirements and timelines.

7. Game Publisher Actions

BruderYang is an independent third-party seller and cannot control actions taken by a game publisher or server operator.

Account restrictions, currency removal, investigations or other actions taken by a game publisher after a completed transaction are outside BruderYang's control.

Such circumstances do not automatically create a right to a refund. Customers should also review our Risk Disclaimer before purchasing.

8. Gameforge and Private Server Purchases

Gameforge

For applicable Gameforge deliveries, BruderYang uses the agreed in-game delivery method, including Shop delivery where applicable.

Where a Gameforge product includes a specific legit Won assurance, the conditions communicated for that particular order will apply.

Private Servers

Private Server delivery methods and conditions can differ significantly between servers. The same level of Won verification or assurance available for applicable Gameforge orders cannot always be provided for Private Server transactions.

9. Delivery Delays

Delivery times may vary depending on stock, order volume, payment confirmation, server conditions and other operational circumstances.

A delivery delay by itself does not necessarily mean that an order has failed.

If an order is delayed, customers can contact our support team through WhatsApp or Discord for an update.

10. How to Request Assistance

If you believe there is a problem with your order, please contact BruderYang as soon as possible.

To help us review the issue, please provide the relevant order information and explain what happened.

For faster communication, customers may contact our support team through WhatsApp or Discord.

11. No Account Password Required

BruderYang does not require customers to provide their Metin2 account password or login credentials for standard Yang or Won deliveries.

Customers should never send their account password to request a refund, delivery or customer support.

12. Changes to This Refund Policy

BruderYang may update this Refund Policy when necessary to reflect changes to our services, payment methods, delivery procedures or applicable requirements.

The latest version published on this page will apply to future orders.